*By submitting this form, you acknowledge that:

• We accept returns by mail only and you will be responsible for postage costs of returned items, except for defected items (refer here)
• Returned product(s) are in its original conditions received (unused, unwashed, unaltered, with tags intact).
• Returns are only applicable for orders made directly from our Site; strictly no returns for purchases done in our retailers' stores (a thorough check is advisable before making the physical purchase) or 3rd party partners (e.g Tik Tok, Instagram, Facebook, Shopee, etc)
• Verification of invoices will be required for request to be processed.
• All requests can only be requested by the original purchasing email account and store credits will be credited only to the original purchasing account; Any requests made from other parties will not be allowed.
• Product(s) must be sent using a delivery method that allows tracking. We will only process the store credits refund after receiving and assessing the product(s).
• Should you return an item that does not meet the specified requirements, we reserve the right to decline the return and any associated request for a store credit refund. You are responsible for the item until it reaches us, so please retain all proof of mailing until you receive an acknowledgment.
• Requests are only accepted after we have attended to your email with approval.
• Any requests after the timeframe will not be accepted. No extensions will be allowed due to system limitations.
• Processing time for requests takes up to 7 business working days from the day the item has been received.
• Bag Bone reserves the rights to reject any exchange / returns should the above conditions not be fulfilled. You will be responsible to arrange for your own delivery service to retrieve the items back.

Thank you for choosing Bag Bone. We value your feedback and strive to provide the best possible service.