*By submitting this form, you acknowledge that:

• Slight discrepancies in color hues and measurements (within 1 inch each of height, length and width) are not deemed as defects.
• We may request that you return the item to us, and we will reimburse your postage expenses in the form of store credits. The maximum refund for postage costs will be equivalent to the delivery cost of the least expensive delivery option we offer. For instance, if you opt for express delivery at a higher cost despite a standard delivery option being available, we will only refund the standard delivery cost.
• Returned product(s) are in its original conditions received (unused, unwashed, unaltered, with tags intact).
• If a replacement item is no longer available, we will issue a refund in the form of store credits, valid for 12 months from the date of issue.
• Exchanges are only applicable for defective/incorrect orders made directly from our Site; strictly no exchanges for purchases done in our retailers' stores (a thorough check is advisable before making the physical purchase) or 3rd party partners (e.g Tik Tok, Instagram, Facebook, Shopee, etc)
• Verification of invoices will be required for request to be processed.
• All requests can only be requested by the original purchasing email account and store credits will be credited only to the original purchasing account; Any requests made from other parties will not be allowed.
• Product(s) must be sent using a delivery method that allows tracking. We will only process the exchange request after receiving and assessing the product(s).
• Should you return an item that does not meet the specified requirements, we reserve the right to decline the return and any associated request for exchange. You are responsible for the item until it reaches us, so please retain all proof of mailing until you receive an acknowledgment.
• Requests are only accepted after we have attended to your email with approval.
• Any requests after the timeframe will not be accepted. No extensions will be allowed due to system limitations.
• Processing time for requests takes up to 7 business working days from the day the item has been received.
• Bag Bone reserves the rights to reject any exchange should the above conditions not be fulfilled. You will be responsible to arrange for your own delivery service to retrieve the items back.

Thank you for choosing Bag Bone. We value your feedback and strive to provide the best possible service.