Privacy Policy

Bag Bone is dedicated to honoring and safeguarding the privacy rights of our customers.

This Privacy Policy outlines Bag Bone's practices regarding the collection, utilization, disclosure, and retention of your information when you access or utilize our website (referred to as "services"), including the handling of personal data related to interest-based advertising. Please review the following information before sharing any personal data with us. By providing your personal data to Bag Bone, you agree to our collection, use, disclosure, and retention of your personal data as described in this Privacy Policy and permitted by law.

What personal data Bag Bone stores

When you buy products from our Site, as part of the buying and selling process, we gather the following information from you, or from your friends and family if they intend to ship the product(s) to you:

Name
Email address
Credit card and payment information
Mailing and shipping address
Contact information
Store reviews, if you choose to leave them
Marketing preferences and any other information you provide
Please note that we retain your purchase history from Bag Bone website

Information from third-party partners

Your email address may be gathered through cookies and pixels on the website, with the assistance of trusted third-party partners. These partners might merge your email details with other accessible information, such as your mailing address, to deliver pertinent marketing promotions to you via direct mail.

We may additionally receive information about you from our third-party associates to facilitate the efficient fulfillment of any orders placed by you or your friends and family. This information includes, but is not limited to:

Name
Mailing and Shipping Address(es)
Contact information
Any other information required for us to fulfil these orders

One instance of acquiring information about you from our third-party partners is when you buy a product via a third-party platform like Facebook, Instagram, or TikTok. In such cases, the third-party platform forwards us your name, contact details, and transaction specifics, excluding your payment card information.

How Bag Bone uses your personal information

We may utilize and disclose your Personal Data for the following objectives:

For Service Provision

To establish and maintain your user account on our sites, including tracking your orders, purchase history, and shipments and sending you reminders of items left in your shopping cart and/or providing you with product notifications;
To enhance our services and business, including reacting to trends, patterns, feedback, and sentiments expressed on social media or directly to us;
To process your order for our products or services, process or collect your payment for the order;
To process your returns or refunds in accordance with our Terms and Conditions;
To comprehend your needs and interests, and personalise your experience with the Service and our communications such as by using your location information to determine your language preferences or display accurate date and time information; and
To provide support for the Service, respond to your requests, questions and feedback, evaluate your satisfaction with the Service and to otherwise administer our relationship with you.
To provide you with supporting services and functions related to your user account;

Marketing and Advertising

To send you marketing communications and ads in relation to our sales, products, services and promotions, including promotional mail together with your order;
To process your participation in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;
To promote our products and services on our websites; and
For any particular purpose pertaining to a specific product or service, we will inform you separately on the respective product or service page

How Bag Bone shares your personal information

In order to provide the above services to you, we may share your personal data with the following entities:

Companies involved in running our website, getting your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies;
Professional service providers, such as marketing agencies, and 3rd party platform providers, who help us to run our business;
Companies approved by you, such as social media sites (if you choose to link your account to us); and
Law enforcement and fraud prevention agencies or anybody required by law.

Request for Deletion of Personal Data

You have the right to request the deletion of any personal data we've collected and retained from you, with some exceptions. If you wish to withdraw your consent for the collection, deletion of your account, or the use and/or disclosure of any of your personal data, please contact us at admin@bag-bone.com. We will address such requests within a reasonable timeframe, which may take up to thirty (30) days to reflect in our systems. Once completed, we will cease to retain, use, and/or disclose your personal data, except for compliance, regulatory, or other legal obligations. Our ability to fulfill your deletion request is contingent upon any applicable legal or other obligations requiring us to maintain certain records of your personal data. Consequently, please be aware that deleting your personal data from our database may result in our inability to provide you with the products or services you have requested.

Retention of Personal Data

Unless you have exercised your right to withdraw your consent,we will keep your Personal Data for as long as it's necessary for our legitimate business interests, as well as our legal and financial responsibilities.

Once your personal data held by us is no longer needed for its original purpose, or for any of our legitimate business or legal reasons, we will take steps to either destroy or anonymize it.

Security

We implement reasonable precautions to safeguard your information and process it securely. These precautions encompass, but are not limited to, the use of passwords, firewalls, and other industry-standard practices. If you've chosen a password for accessing our website, it's your responsibility to keep it confidential and refrain from sharing it with others. However, it's important to note that no method of transmission over the internet or electronic storage is entirely secure, and we cannot be held responsible for any losses resulting from unauthorized access or the loss of data provided to our website. Nevertheless, we are dedicated to enhancing the security of your information and regularly review and improve our information security measures. In the event of a security breach, we may, at our discretion, post a notice on our website or send an email to the address you've provided to us.

Intellectual property rights of brands mentioned

We respect the intellectual property rights of others. Please note that Bag Bone is not affiliated with any of the brands mentioned on our website, except those listed explicitly on 'Our Partners' page. All trademarks, copyrights, and logos referenced are the sole property of their respective owners. Our use of these names is solely for informational purposes and does not imply any endorsement or partnership.

Amendments

We reserve the right to amend this Privacy Policy at any time. The Effective Date mentioned below signifies the most recent substantial revision of this Privacy Policy. Any alterations to this Privacy Policy in the future will be published on our website. We recommend reviewing this page regularly to stay informed about any updates or modifications to our Privacy Policy.